Game key refunds: each store's policy
With digital keys, your refund right almost always depends on one thing: whether you revealed the key. Here are the rules each store publishes.
Golden rule: don't reveal the key until you're ready to activate it. While it's hidden, most stores still let you ask for a refund.
| Store | Type | Key refunds |
|---|---|---|
| Fanatical Official site | Official reseller | Self-service refund from 20 minutes to 14 days if the key wasn't revealed; after reveal, only for technical faults. |
| Green Man Gaming Official site | Official reseller | Case by case within 7 days, only if the key wasn't shown to you and the game isn't activated. |
| Humble Bundle Official site | Official reseller | Generally 2 weeks; never after 60 days; revealing keys can affect eligibility. |
| GOG.com Official site | Official reseller | 30-day money-back guarantee (stated on gog.com). |
| Instant Gaming Official site | Mixed | Right of withdrawal is lost once the code is used; refund within 14 days when eligible. |
| Loaded (formerly CDKeys) Official site | Mixed | Within 7 days, only if the key wasn't revealed or redeemed. |
| Eneba Official site | Marketplace (third-party sellers) | Within 14 days, only if you haven't viewed the key or it is invalid/already used. |
| Kinguin Official site | Marketplace (third-party sellers) | Refunds possible up to 60 days after the transaction, to Kinguin balance or the original method. |
| G2A Official site | Marketplace (third-party sellers) | Depends on each seller's own policy. |
| Gamivo Official site | Marketplace (third-party sellers) | Only if the key wasn't displayed. |
If the key doesn't work
- Screenshot the error message from Steam/Xbox/PlayStation.
- Open a ticket with the store within the deadline in the table.
- On a marketplace, contact the seller through the platform first, then escalate.
- If nobody answers, you can open a dispute with PayPal or your card issuer.
Frequently asked questions
Can I return a game key after viewing it?
At most stores, no — only if the key is invalid or already used. Exceptions and deadlines are in the table above.
Which store has the longest refund window?
From the published terms: Kinguin allows refunds up to 60 days after the transaction, Humble generally 2 weeks (never after 60 days), GOG has a 30-day guarantee.